Terms and Conditions
Small Print? ... There is no small print.
When you confirm your order with us, you are agreeing to these Terms and Conditions; We (that means us at The Present Tree) promise to fulfill your order to the highest possible standard. We also promise that the price you see is the price you pay. It includes everything; VAT, gift-wrap, card and standard 1st class delivery, the lot.
Every tree is different and individual, it’s alive!
We describe each species as clearly as possible. Although, they will not all look identical - we think our trees are particularly gorgeous.
We use the best highly secure online payment system. Your information is used to fulfill the order. We will never, ever pass your personal information to anyone else.
All our trees are beautifully gift wrapped and sent by Royal Mail.
For further information please check our dedicated delivery and returns page.
We pride ourselves on outstanding customer service and will always do our best to resolve any issue or concern.
We are confident that each tree will be healthy and happy when it leaves us. If there is any concern about your tree please contact us by email or telephone. We will return your call or email as soon as possible.
We guarantee each tree for 7 days. Your young tree is depending on you to give it water, light and a nice place to grow. It will easily thrive with a little TLC and by following our Tree Care Guide.
We can not accept responsibility for any allergy, injury, illness or damage due to our plants.
Our, that means us at The Present Tree Ltd, registered office address is 1 Ballyarnot Road, Crumlin, BT29 4DT. Our VAT number is GB214 1189 41.