Terms and Conditions

Small Print? ... there is no small print.

When you confirm your order with us, you are agreeing to these Terms and Conditions; We (that means us at The Present Tree) promise to fulfil your order to the highest possible standard. We also promise that the price you see is the price you pay. It includes everything; VAT, gift-wrap, card and tracked UK delivery.

Every tree is different and individual, it’s alive! We describe each variety of tree as clearly as possible, although they are naturally unique and will change with the seasons. We want every gift to bring delight and exceed your expectations so the description of our trees is always as accurate as possible.


We use the best, highly secure online payment system. We will never, ever pass your personal information to anyone else other than the secure service providers required to fulfil your order and maintain our quality service to you. Read our Privacy Policy here.


The Present Tree's gifts are always beautifully and securely wrapped. We only use reliable and swift couriers; usually Royal Mail depending on the delivery service required. Please see our Delivery Policy here.


If you have any questions or comments we would love to hear from you. If, for any reason, you are not completely delighted with your gift The Present Tree offers a no quibble returns policy within two weeks of your gift's delivery. Please see our Returns Policy here.

If you wish to cancel your order please let us know as soon as possible. Your order may be changed or cancelled until we dispatch your gift.

EMAIL hello@thepresenttree.com 

PLEASE NOTE  We can not accept responsibility for any allergy, injury, illness or damage due to our plants.

REGISTERED OFFICE ADDRESS ​1 Ballyarnot Road, Crumlin, Co Antrim, N Ireland BT29 4DT.

VAT NUMBER GB214 1189 41