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Delivery & Returns

The Present Tree offers a variety of delivery options to suit individual requirements and situations. You can place an order anytime, select a preferred delivery date during checkout and we will endeavour to freshly deliver your tree gift on your chosen date. This means even if you place an order months ahead it will be freshly wrapped on the day it’s due to be dispatched.

If you wish your tree gift to be delivered as soon as possible it will be dispatched the same day if we receive your order before 1pm.

UK Delivery

We freshly deliver anywhere and everywhere in UK, including Northern Ireland and all the Highlands and Islands.

FREE DELIVERY: £0 Estimated delivery in 2-3 working days. Royal Mail tracked & no signature required. If no one is at home, the courier will leave your parcel somewhere safe if at all possible.

PREMIUM DELIVERY: £3 Estimated delivery in 1-2 working days, if ordered Monday-Friday before 1pm. Royal Mail tracked & no signature required. If no one is at home, the courier will leave your parcel somewhere safe if at all possible.

FUTURE DELIVERY: £0 Estimated delivery on or just before your chosen date (from 3 days in the future). Royal Mail tracked & no signature required. Please select your preferred delivery date from the dropdown calendar during checkout. If you wish to edit your chosen future date please click here

PRECISE FUTURE DELIVERY: £10 Guaranteed delivery on your chosen date (from 3 days in the future). Royal Mail tracked & signature required. Please select your precise delivery date from the dropdown calendar during checkout or contact us here. If you wish to upgrade your delivery to this service please click here

EXPRESS DELIVERY: £10 Guaranteed delivery the next working day if ordered Monday-Friday before 1pm. Royal Mail tracked & signature required.  If you wish to upgrade your delivery to this service please click here

SATURDAY DELIVERY: £10 Guaranteed delivery any Saturday before 1pm. Please select your preferred Saturday from the dropdown calendar during checkout or order by Friday 1pm for delivery the next day. Royal Mail tracked & signature required.  If you wish to upgrade your delivery to this service please click here

International Delivery

IRELAND: £10 Estimated delivery in 2 working days. FedEx tracked and signature required.

*MAINLAND EUROPE: £20 Estimated delivery in 3-5 working days. FedEx tracked and signature required. 

•Excluding Iceland.

REST OF WORLD: Due to custom delays and import restrictions we cannot deliver to countries outside Europe yet, but we’re working on it!

Tracking is available on all orders. You will receive updates by email or SMS (if selected) Please contact us if you require any further help with tracking your parcel's delivery. 

RETURNS POLICY

If, for any reason, you are not completely delighted with your gift The Present Tree offers a no quibble returns policy. If the item is returned to us within 2 weeks of its delivery, we will refund the full amount you paid or offer an exchange of the same value, whichever you prefer. Please note we cannot refund personalised or engraved items. 

Our tree gifts will naturally flourish and grow for years (even generations!) to come. We are always happy to help resolve an issue and offer care advice anytime in the future. So if there are any questions or concerns in the weeks, months, even years ahead, please contact us by email or telephone. 

To return your tree gift, please post your parcel to the address below. We recommend that you retain your receipt from the couriers. The Present Tree does not offer free returns as standard. We will contact you as soon as we receive your returned parcel and issue a refund or exchange, whichever you prefer, straightaway.

Return Address:

The Present Tree Ltd
1 Ballyarnot Road
Crumlin, Co Antrim
N Ireland. BT29 4DT

Email: hello@thepresenttree.com
Phone: (+44) 7889798557

How Green is our Delivery Service?

We aim to keep our delivery carbon footprint as low as possible. We use Royal Mail and FedEx as they are the greenest couriers who continue to put environmental issues at the top of their business agenda, have a clear environmental policy and targets for reducing CO2 emissions.

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