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Delivery & Returns

Postage & Delivery Policy

Hint: Postage is FREE!

Delivery

 

You can order now for any special occasion, we never pre-pack our beautiful trees. This means even if you place an order months ahead it will be gift wrapped the day it’s due for dispatch.

If you want your tree ASAP it will be sent out the same day, if we receive your order before 1pm.

 

Type

Cost

Delivery Time

Standard Delivery

Free

Please allow 2 - 3 working days. This delivery does not ensure a guaranteed delivery date.

Premium Delivery

£4*

Please allow 1 - 2 working days. This delivery does not ensure a guaranteed delivery date.

Express Next Working Day

£10*

Next working day if ordered before 1pm. Please select this delivery service if you need a guaranteed delivery date.

Tracked  Delivery to Ireland

£10*

Please allow 3-4 working days

 *Price per tree

 

Standard Delivery

All standard delivery orders are sent by Royal Mail. 

There is the option to choose a desired delivery date (Monday - Saturday), please note your gift is not guaranteed to arrive on this day, but we’ll do our best to make it happen!

 

Premium Delivery

All premium delivery orders are sent by Royal Mail Tracked 24. 

There is the option to choose a desired delivery date (Monday - Saturday), please note your gift is not guaranteed to arrive on this day, but we’ll do our best to make it happen!

 

Express Next Day

Orders placed Monday-Friday before 1pm will be delivered Next Working Day. 

Orders placed on Saturday and Sunday and after 1pm on Friday will be delivered on Tuesday.

Orders placed over a Bank Holiday weekend will be delivered two days after the Bank Holiday.

There is the option to choose a desired delivery date (Monday - Saturday), this date will be guaranteed if the above criteria have been followed.

Please note a signature will be required.

 

Ireland Delivery

All Ireland delivery orders are sent by courier DPD.

 

Delivery Information

You can choose to have the tree gift sent to you or directly to the recipient.

Please note: working days are Monday to Friday (excluding bank holidays).

We ship to…

The Present Tree can accept orders to deliver trees anywhere in UK and Ireland. We cannot deliver everywhere in the world yet, but we’re working on it…

Tracking your order

Your order will be sent out via Royal Mail. 

Order tracking is available on all orders. Please email info@thepresenttree.com if you require your Tracking Number. 

 

Returns

To return your tree, post the package at your Post Office. We  recommend that you retain your receipt from the Post Office until you have received credit for your return. You will be reimbursed for the postage incurred.

 

Return Address:

The Present Tree Ltd

1 Ballyarnot Road,

Crumlin,

Co Antrim,

N Ireland. 

BT29 4DT 

We pride ourselves on outstanding customer service and will always do our best to resolve any issue or concern.
We are confident that each tree will be healthy and happy when it leaves us. If there is any concern about your tree please contact us by email or telephone. We will return your call or email as soon as possible.

 

Email: catherine@thepresenttree.com

Phone: (+44) 7889798557

We guarantee each tree for 7 days.

Your young tree is depending on you to give it water, light and a nice place to grow. It will easily thrive with a little TLC.

 

How Green is our Delivery Service?

We aim to keep the carbon footprint of our deliveries to you as low as possible. We use Royal Mail as they are still one of the greenest option for deliveries. They continue to put environmental issues at the top of their business agenda, have a clear environmental policy and targets for reducing CO2 emissions.

Oh, and we can not accept responsibility for any allergy, injury, illness or damage due to our plants.

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