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Delivery & Returns

DELIVERY POLICY

The Present Tree offers a variety of delivery options to suit individual requirements and situations. You can place an order anytime for a special occasion, select a preferred delivery date during checkout and we will endeavour to freshly deliver your tree gift on your chosen date. This means even if you place an order months ahead it will be freshly wrapped on the day it’s due to be dispatched.

If you wish your tree gift to be delivered as soon as possible it will be dispatched the same day if we receive your order before 1pm.

 

Type Cost Delivery Time
Future Delivery Free On or just before your chosen date, tracked & no signature required. This delivery does not ensure a guaranteed delivery date.
Standard Delivery Free 2-3 working days from dispatch, tracked & no signature required. This delivery does not ensure a guaranteed delivery date.
Premium Delivery £4* 1-2 working days from dispatch, tracked & no signature required. This delivery does not ensure a guaranteed delivery date.
Express Next Day £10* Next working day if ordered before 1pm. Tracked Service. Please select this delivery service for a guaranteed delivery date.
Tracked Delivery to Ireland, Austria, Belgium, Germany & Netherlands £10* Please allow 2 working days (Ireland) and 3-4 working days (mainland Europe)
*Price per tree gift

 

Future Delivery

Please select a preferred delivery date from the dropdown calendar during checkout. We will make a note of it and send your tree gift so it arrives on or just before your chosen delivery date. Please note your gift is not guaranteed to arrive on this day, but we’ll do our best to make it happen!

For guaranteed delivery on a future date please select our Express service. Don't worry if you have chosen a date in the future, this option just guarantees it will arrive on your date! Please note: This service requires a signature.

If you wish to upgrade your delivery to Express Next Day please click here

Standard Delivery

All standard delivery orders are delivered by Royal Mail's tracked service. The courier will leave your parcel somewhere safe if at all possible.

Premium Delivery

All premium delivery orders are sent by Royal Mail Tracked 24he service.  The courier will leave your parcel somewhere safe if at all possible.

If you wish to upgrade your delivery to Express Next Day please click here

Express Next Day

Orders placed Monday-Friday before 1pm are guaranteed to arrive the next day OR on your chosen future delivery date. 

Orders placed on Saturday, Sunday or after 1pm on Friday are guaranteed to arrive the following Tuesday.

Orders placed over a Bank Holiday weekend will be delivered two days after the Bank Holiday.

Please note our Express Next Day service will require a signature.

Ireland and EU Delivery

All Ireland and EU delivery are sent by DPD. The couriers will require the recipient's telephone number so they can contact them for directions if necessary.

Tracking is available on all orders. You will receive updates by email or SMS (if selected) Please email info@thepresenttree.com if you require any further help with tracking your parcel's delivery.

We ship to…

Anywhere in UK, including Northern Ireland and all the Highlands and Islands.

EU - Ireland, Austria, Belgium, Germany and The Netherlands.

Due to customs and import restrictions we cannot deliver everywhere in EU (or the world) yet, but we’re working on it.

 

RETURNS POLICY

If, for any reason, you are not completely delighted with your gift The Present Tree offers a no quibble returns policy. If the item is returned to us within 2 weeks of its delivery, we will refund the full amount you paid or offer an exchange of the same value, whichever you prefer. Please note we cannot refund personalised or engraved items. 

Our tree gifts will naturally flourish and grow for years (even generations!) to come. We are always happy to help resolve an issue or offer advice anytime in the future. So if there are any questions or concerns in the weeks, months and years ahead, please contact us by email or telephone. We will respond as soon as possible.

To return your tree gift, please post your parcel to the address below. We recommend that you retain your receipt from the couriers. The Present Tree does not offer free returns as standard. We will contact you as soon as we receive your returned parcel and issue a refund or exchange (whichever you prefer) straightaway.

Return Address:

The Present Tree Ltd
1 Ballyarnot Road
Crumlin, Co Antrim
N Ireland. BT29 4DT

Email: catherine@thepresenttree.com
Phone: (+44) 7889798557

 

How Green is our Delivery Service?

We aim to keep our delivery carbon footprint as low as possible. We use Royal Mail and DPD as they are the greenest options available. These couriers continue to put environmental issues at the top of their business agenda, have a clear environmental policy and targets for reducing CO2 emissions.

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