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Delivery & Returns

The Present Tree offers a variety of delivery options, so your gift will be freshly delivered as close to your special occasion as possible. Due to COVID 19, our couriers cannot guarantee your parcel will arrive on your preferred date. However, delays are rare and we will always do our best to make it happen. 

Tracking is available on all orders. You will receive updates by email or SMS (if selected). Please contact us if you require any further help with tracking your parcel's delivery.

UK DELIVERY 

We freshly deliver anywhere and everywhere in UK, including Northern Ireland and all the Highlands and Islands.

FREE DELIVERY £0 Wrapped and shipped by the next working day and estimated to arrive 2-3 working days after placing your order. Royal Mail tracked & no signature required. If no one is at home, the courier will leave your parcel somewhere safe if at all possible. 

PREMIUM DELIVERY £6 Wrapped and shipped the same day (if ordered by midday Monday-Friday) and estimated to arrive 1-2 working days later. Royal Mail tracked & no signature required. If no one is at home, the courier will leave your parcel somewhere safe if at all possible.

FUTURE DELIVERY £0 You can place an order anytime and leave us a note with your preferred delivery. This means even if you place an order months ahead it will be freshly wrapped on the day it is due to be sent on its way. Estimated delivery on your preferred date. Royal Mail tracked & no signature required. Please write your preferred delivery date when prompted during checkout and check your confirmation email, it should have all your details.

PRE-ORDER £0 Due to high demand, occasionally some gifts are only available to pre-order. Its estimated delivery date is available at checkout, we will send your gift on its way as soon as possible, there's a chance it will be earlier than your estimated date.

INTERNATIONAL DELIVERY

IRELAND £12 Estimated delivery in 3 working days. FedEx tracked and signature required.

MAINLAND EUROPE & REST OF WORLD Not available. Due to custom delays and import restrictions we cannot deliver everywhere in the world yet, but we’re working on it!

HOW GREEN IS OUR DELIVERY SERVICE?

We aim to keep our delivery carbon footprint as low as possible. We use Royal Mail and FedEx as they are the greenest couriers who continue to put environmental issues at the top of their business agenda, have a clear environmental policy and targets for reducing CO2 emissions.

 

RETURNS POLICY

If, for any reason, you are not completely delighted with your gift The Present Tree offers a no quibble returns policy. If the item is returned to us within 2 weeks of its delivery, we will refund the full amount you paid or offer an exchange of the same value, whichever you prefer. Please note we cannot refund personalised or engraved items. 

Our tree gifts will naturally flourish and grow for years (even generations!) to come. We are always happy to help resolve an issue and offer care advice anytime in the future. So if there are any questions or concerns in the weeks, months, even years ahead, please contact us by email or telephone. 

To return your tree gift, please post your parcel to the address below. We recommend that you retain your receipt from the couriers. The Present Tree does not offer free returns as standard. We will contact you as soon as we receive your returned parcel and issue a refund or exchange, whichever you prefer, straightaway.

RETURN ADDRESS

The Present Tree Ltd
1 Ballyarnot Road
Crumlin, Co Antrim
N Ireland. BT29 4DT

EMAIL hello@thepresenttree.com
PHONE 0788 9798 557

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