Delivery & Returns
The Present Tree offers a variety of delivery options to suit individual requirements and situations. You can place an order anytime, select a preferred delivery date during checkout and we will endeavour to freshly deliver your tree gift on your chosen date. This means even if you place an order months ahead it will be freshly wrapped on the day it’s due to be dispatched.
If you wish your tree gift to be delivered as soon as possible it will be dispatched the same day if we receive your order before 1pm.
We freshly deliver anywhere and everywhere in UK, including Northern Ireland and all the Highlands and Islands.
FREE DELIVERY: £0 Estimated delivery in 2-3 working days. Royal Mail tracked & no signature required.
PREMIUM DELIVERY: £3 Estimated delivery in 1-2 working days if ordered Sunday-Friday before 1pm. Royal Mail tracked & no signature required
FUTURE DELIVERY: £0 Estimated delivery on or just before your chosen date (from 3 days in the future). Royal Mail tracked & no signature required. Please select your preferred delivery date from the dropdown calendar during checkout. If you wish to edit your chosen future date please click here:
PRECISE FUTURE DELIVERY: £10 Guaranteed delivery on your chosen date (from 3 days in the future). Royal Mail tracked & signature required. Please select your guaranteed delivery date from the dropdown calendar during checkout or contact us here. If you wish to upgrade your delivery to this service please click here
EXPRESS DELIVERY: £10 Guaranteed delivery the next working day if ordered Sunday-Friday before 1pm. Royal Mail tracked & signature required. If you wish to upgrade your delivery to this service please click here
IRELAND £10 Estimated delivery in 2-3 working days. DPD couriers, tracked and signature required.
OTHER EU* £15 Estimated delivery in 5-6 working days. DPD couriers, tracked and signature required. To upgrade your order to International delivery please click here.
*Austria, Belgium, Germany and The Netherlands. Due to customs and import restrictions we cannot deliver everywhere in EU (or the world) yet, but we’re working on it!
Tracking is available on all orders. You will receive updates by email or SMS (if selected) Please contact us if you require any further help with tracking your parcel's delivery.
If, for any reason, you are not completely delighted with your gift The Present Tree offers a no quibble returns policy. If the item is returned to us within 2 weeks of its delivery, we will refund the full amount you paid or offer an exchange of the same value, whichever you prefer. Please note we cannot refund personalised or engraved items.
Our tree gifts will naturally flourish and grow for years (even generations!) to come. We are always happy to help resolve an issue and offer care advice anytime in the future. So if there are any questions or concerns in the weeks, months, even years ahead, please contact us by email or telephone.
To return your tree gift, please post your parcel to the address below. We recommend that you retain your receipt from the couriers. The Present Tree does not offer free returns as standard. We will contact you as soon as we receive your returned parcel and issue a refund or exchange, whichever you prefer, straightaway.
The Present Tree Ltd
1 Ballyarnot Road
Crumlin, Co Antrim
N Ireland. BT29 4DT
Phone: (+44) 7889798557
How Green is our Delivery Service?
We aim to keep our delivery carbon footprint as low as possible. We use Royal Mail and DPD as they are the greenest couriers who continue to put environmental issues at the top of their business agenda, have a clear environmental policy and targets for reducing CO2 emissions.