Delivery & Returns
The Present Tree offers a variety of delivery options, so your gift will be freshly delivered as close to your special occasion as possible. You can place an order anytime and leave us a note with your preferred delivery date during checkout. Right now, due to COVID_19, we cannot guarantee it arrives on your preferred date, but we will always do our best to make it happen. This means even if you place an order months ahead it will be freshly wrapped on the day it is due to be sent on its way.
Read on for more delivery details or start shopping all tree and plant gifts in stock.
Delivery during COVID-19
We're wrapping your gifts and sending them on their merry way until 23rd December. We are using the fastest delivery service available with Royal Mail. However, Royal Mail are experiencing a high volume of parcels this year, so there's a possibility of some delays. We are still doing our very best to ensure your parcels arrive on time.
Royal Mail can not provide a guaranteed, signed-for delivery for their next day delivery service. We will let you know if this changes straightaway.
Our free, future and premium delivery services remain as usual. Most parcels will arrive within 2-3 working days, but there's a possibility it will take a little longer.
We freshly deliver anywhere and everywhere in UK, including Northern Ireland and all the Highlands and Islands.
During checkout you will have the opportunity to select one of the following:
FREE DELIVERY: £0 Estimated delivery in 3-4 working days. Royal Mail tracked & no signature required. If no one is at home, the courier will leave your parcel somewhere safe if at all possible.
PREMIUM DELIVERY: £4 Estimated delivery in 2-3 working days. Royal Mail tracked & no signature required. If no one is at home, the courier will leave your parcel somewhere safe if at all possible.
FUTURE DELIVERY: £0 Estimated delivery on your preferred date. Royal Mail tracked & no signature required. Please write your preferred delivery date when prompted during checkout. If you wish to edit it please click here
*Temporarily unavailable due to COVID-19* PRECISE FUTURE DELIVERY: £10 Guaranteed delivery on your chosen date (from 3 days in the future). Royal Mail tracked & signature required. Please select your precise delivery date from the dropdown calendar during checkout or contact us here. If you wish to upgrade your delivery to this service please click here
*Temporarily unavailable due to COVID-19* EXPRESS DELIVERY: £10 Guaranteed delivery the next working day if ordered by 1pm Monday-Friday. Royal Mail tracked & signature required. If you wish to upgrade your delivery to this service please click here
*Temporarily unavailable due to COVID-19* SATURDAY DELIVERY: £10 Guaranteed delivery any Saturday before 1pm. Please select your preferred Saturday from the dropdown calendar during checkout or order by Friday 1pm for delivery the next day. Royal Mail tracked & signature required. If you wish to upgrade your delivery to this service please click here
IRELAND: £10 Estimated delivery in 3 working days. FedEx tracked and signature required.
*MAINLAND EUROPE & REST OF WORLD: Due to custom delays and import restrictions we cannot deliver everywhere in the world yet, but we’re working on it!
Tracking is available on all orders. You will receive updates by email or SMS (if selected) Please contact us if you require any further help with tracking your parcel's delivery.
If, for any reason, you are not completely delighted with your gift The Present Tree offers a no quibble returns policy. If the item is returned to us within 2 weeks of its delivery, we will refund the full amount you paid or offer an exchange of the same value, whichever you prefer. Please note we cannot refund personalised or engraved items.
Our tree gifts will naturally flourish and grow for years (even generations!) to come. We are always happy to help resolve an issue and offer care advice anytime in the future. So if there are any questions or concerns in the weeks, months, even years ahead, please contact us by email or telephone.
To return your tree gift, please post your parcel to the address below. We recommend that you retain your receipt from the couriers. The Present Tree does not offer free returns as standard. We will contact you as soon as we receive your returned parcel and issue a refund or exchange, whichever you prefer, straightaway.
The Present Tree Ltd
1 Ballyarnot Road
Crumlin, Co Antrim
N Ireland. BT29 4DT
Phone: (+44) 7889798557
How Green is our Delivery Service?
We aim to keep our delivery carbon footprint as low as possible. We use Royal Mail and FedEx as they are the greenest couriers who continue to put environmental issues at the top of their business agenda, have a clear environmental policy and targets for reducing CO2 emissions.