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Delivery & Returns

Postage & Delivery Policy

You can place your order now for any special occasion and we will freshly delivery your tree gift on your preferred date. This means even if you place an order months ahead it will be wrapped the day it’s due for dispatch.

If you wish to have your tree gift delivered ASAP it will be sent the same day if we receive your order before 1pm.

 

Type Cost Delivery Time
Future Delivery Free On or just before your chosen date, tracked & no signature required. This delivery does not ensure a guaranteed delivery date.
Standard Delivery Free 2-3 working days from dispatch, tracked & no signature required. This delivery does not ensure a guaranteed delivery date.
Premium Delivery £4* 1-2 working days from dispatch, tracked & no signature required. This delivery does not ensure a guaranteed delivery date.
Express Next Day £10* Next working day if ordered before 1pm. Tracked Service. Please select this delivery service for a guaranteed delivery date.
Tracked Delivery to Ireland, Austria, Belgium, Germany & Netherlands £10* Please allow 2 working days (Ireland) and 3-4 working days (mainland Europe)
*Price per tree gift

 

Future Delivery

All future delivery orders are sent by Royal Mail.

Please select a preferred delivery date from the dropdown calendar as you checkout. We will make a note of it and will send your tree gift so it arrives on or just before your chosen delivery date. Please note your gift is not guaranteed to arrive on this day, but we’ll do our best to make it happen!

For guaranteed delivery on a specific day please select our Express Next Day service. Don't worry if you've chosen a date in the future, this option just guarantees it will arrive on your date! Please note: This service requires a signature.

If you wish to upgrade your delivery to Express Next Day please click here

Standard Delivery

All standard delivery orders are sent by Royal Mail.

Premium Delivery

All premium delivery orders are sent by Royal Mail Tracked 24.

If you wish to upgrade your delivery to Express Next Day please click here

Express Next Day

Orders placed Monday-Friday before 1pm are guaranteed to arrive the next day OR on your chosen future delivery date. 

Orders placed on Saturday and Sunday and after 1pm on Friday are guaranteed to arrive the following Tuesday.

Orders placed over a Bank Holiday weekend will be delivered two days after the Bank Holiday.

Please note our Express Next Day service will require a signature.

Ireland and EU Delivery

All Ireland and EU delivery are sent by courier DPD.

Delivery Information

You can choose to have the tree gift sent to you or directly to the recipient.

Please note: working days are Monday to Friday (excluding bank holidays).

We ship to…

Anywhere in UK, including Highlands and Islands.

EU - Ireland, Austria, Belgium, Germany and The Netherlands.

Due to customs and import restrictions we cannot deliver everywhere in EU (or the world) yet, but we’re working on it!

Tracking your tree gift's delivery

Tracking is available on all orders. You will receive updates by email or SMS (if selected) Please email info@thepresenttree.com if you require any further help with tracking your delivery.

Returns

To return your tree, please post your parcel at your Post Office. We recommend that you retain your receipt from the Post Office until you have received credit for your return. You will be reimbursed for the postage incurred.

Return Address:

The Present Tree Ltd
1 Ballyarnot Road
Crumlin, Co Antrim
N Ireland. BT29 4DT

We pride ourselves on outstanding customer service and will always do our best to resolve any issue or concern.
We are confident that each tree gift will be healthy and happy the it arrives in its new home. However, if there are any concerns about your tree gift please contact us by email or telephone. We will return your call or email as soon as possible.

Email: catherine@thepresenttree.com
Phone: (+44) 7889798557

We guarantee each tree for 7 days.

Your young tree is depending on you to give it water, light and a nice place to grow. It will easily thrive with a little TLC.

How Green is our Delivery Service?

We aim to keep the carbon footprint of our deliveries as low as possible. We use Royal Mail and DPD as they are the greenest options. They continue to put environmental issues at the top of their business agenda, have a clear environmental policy and targets for reducing CO2 emissions.

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