Welcome to The Present Tree's customer support. This is where you will quickly find answers to the most frequently asked questions and enquiries. If the answer is not here, please drop us an email or telephone - we are so happy to help! Click here to CONTACT US
I'm not sure which gift to choose.
We love helping with your quest for the best, most meaningful gift! So we've created a few handy ways to make your choice a little easier.
Browse through our tree meanings to find a gift with the perfect symbolism >> Symbolisms
Search for a thoughtful gift that's spot on for their special moment >> Occasions
Scroll through our 'Best for' collections to view gifts suited to your recipient >> Inspiration
Pop us an email with details of the recipient and occasion. We'll send our personal top picks >> Contact us
Can my gift arrive on a certain date?
Yes! Everything you need to know about our delivery options is here >> Delivery & Returns
How long can my tree stay in its parcel?
In summer, your tree gift will appreciate plenty of sunlight as it is growing new shoots and leaves every day. So please open your parcel as soon as possible and follow the care instructions enclosed. Your gift can easily be re-wrapped before giving it to the recipient.
In winter, most of our tree gifts will be happy in their parcel for a few days after delivery, as in the darker months plants and trees are not expecting much daylight. Please place your parcel somewhere really cool, a porch or garage is ideal.
How do I plant my tree in a pot?
All our trees will happily grow in an outdoor flower pot and here are some top planting tips >> Planting a tree in a pot
How do I plant my tree in the garden?
Most of our trees can be planted in any garden and at any time of year as they are growing in bio-degradable pots. Here's our top tips >> How to plant a tree