Q & A
How long do orders take to process?
All our tree gifts are dispatched on the same day if ordered before 1pm. Please see our Delivery & Returns page for more delivery options. Your tree gift will travel in its luxury parcel by our free UK 48hr delivery service. You can also choose Premium, Express and EU delivery at checkout.
I want my gift to arrive on a certain date so when should I order?
You can place your order anytime. There’s an opportunity to select your preferred delivery date from our dropdown calendar before checkout. We never pre-pack our beautiful trees, this means even if you place your order months ahead, it will be freshly selected and gift wrapped the day it’s due for dispatch.
How long can my tree stay in its parcel?
All our trees will be happy in their parcel for a few days after delivery. Please store it somewhere cool, away from radiators and direct sunlight - a cool porch or garage is ideal. The parcel should be opened as soon as possible as the tree will require water and natural light, especially in the spring and summer months.
I’ve just received a tree gift, what's next?
Your tree will be quite happy in its organic pot for the next few weeks. Just remove all packaging, place it in a sunny, sheltered spot outside and follow the care guide enclosed.
How do I plant my tree in the garden?
Most of our trees will happily grow in any garden, just choose a spot with enough space and light for your tree to flourish. Dig a hole the same depth and at least twice the width of the biodegradable pot. Gently tear the bottom of the pot to give the roots freedom and place into the hole. Refill and gently firm down the soil around your tree. Please water regularly, especially in spring and summer.
How do I plant my tree in an outdoor flowerpot?
Choose a large outdoor pot (20-30cm diameter is best) with holes in the base to drain the water. Fill the base with stones to improve drainage and add compost. Make a hole in the centre about double the size of your organic pot. Then gently tear the bottom of the organic pot to give the roots freedom to grow and place into the hole. Firm down the compost and water really well. Your re-potted tree can now be placed outside, ideally somewhere sheltered and light. Just keep the soil moist with fresh rain water and it will thrive!