Privacy Policy
We, The Present Tree, are committed to ensuring your information is safe and protected. This privacy policy states how The Present Tree uses the information you provide us. It will only ever be used in accordance with this policy.
We collect the following information that you provide voluntarily:
- Name
- Postal Address
- Email Address
- Contact Telephone Number
- Purchase Information
We collect this information when you place an order with us. It allows us to complete our contract with you by processing your order. We may share your details with other parties (listed below) to fulfil your order and maintain the quality of our service to you. Other parties include payment handling, delivery of purchased items, search engine facilities, advertising and marketing services and design and development of this website. The providers of these services may be given access to some of the data collected through this website, including your personal data, for the purposes of carrying out their services.
We do not and will never sell your personal data to third parties. We take your privacy seriously and have always followed industry best practice to ensure your data is safely stored and encrypted.
We would advise you look at the privacy policies of our third parties:
Shopify - Privacy Policy
MailChimp - Privacy Policy
Royal Mail - Privacy Policy
FedEX - Privacy Policy
Notonthehighstreet- Privacy Policy
Feefo - Privacy Policy
Amazon - Privacy Policy
Xero - Privacy Policy
Google Analytics - Privacy Policy
No financial information, including credit and debit card data, is stored by this website. All payment and card data is handled by Shopify Payments.
INFORMATION WE COLLECT AUTOMATICALLY
Some other information is collected automatically when you arrive at and browse through this website. Such automatically collected information includes your IP address and related geographic information, your web browser type and version, and the device and operating system that you are using to access this website.
This website will also record a list of web pages (URLs) that you have visited, starting with a referring site followed by your activity on this website and finally the web page that you go to when leaving this website. This information is used solely for measuring the general activities of all visitors to this website. We do not use this data to track the activities of individual visitors. Cookies and similar data may also be created and recorded in order to provide specific services and deliver useful functionality through this website. By using this website, you agree that such automatic data can be gathered.
WHAT WE DO WITH THE INFORMATION
All the information collected when you place an order with us or from email or telephone correspondence is used to provide or enhance our service. Your personal information will only ever be used for the following:
- To pass on your order to our chosen partners so they can assist with the delivery and fulfilment of your order.
- Improvement of our website, products and services.
- Internal record keeping for market research.
- Technical administration of our website.
- To verify payment details.
- To provide you with the following information via email: newsletters, new products, special offers and competitions.
We use the information you provide to enable us to process your order and to provide follow up care advice should this be needed.
We hold paper records of orders for the minimum legal period of 7 years, after which they are destroyed. We also keep electronic records of orders on our secure server. This allows us to provide and improve our after care service and also to ensure traceability for all our plants in the unlikely event of any plant health issues.
You can ask to check and/or amend the details we have on file at any point, including telephone numbers and we can also provide a full copy of all the details we store for you in response to a written request.
CONTACT BY EMAIL
We will use your provided email address to send an order confirmation as well as delivery notifications from our selected courier. We may use email to contact you with an order query.
We also like to stay in touch with our ‘opted in’ customers by email with special offers, top tips and news from our HQ. We use a third party provider, Mailchimp, to deliver our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. You can unsubscribe or opt out from our email marketing lists at any time using the links provided by Mailchimp at the bottom of each newsletter, by contacting Mailchimp directly, or by contacting us by phone or email on hello@thepresenttree.com.
CONTACT BY POST
If you would rather not receive contact by post you can let us know by email, phone or by writing to us at The Present Tree, 1 Ballyarnot Road, Crumlin, BT29 4DT.
CONTACT BY PHONE
If we need to speak to you about an order or a delivery we may contact you on the phone number you provide.
COOKIES
Cookies are small encrypted text files that are stored on your computer or other devices when visiting this website. This website’s cookies do not store personal information and we only use cookies to support your use of the website. Some cookies are used by Google Analytics so we are able to see statistics that show us how many people have visited our site and which pages they have viewed. These are general statistics and do not show an individual’s site usage. We never pass any visitor data to third parties. You can block, disable or delete cookies by following the instructions in your browser’s help function, although this may prevent you from using some sections of this website.
CHANGES TO THIS POLICY
We reserve the right to change this privacy policy as we may deem necessary from or as may be required by law. Any changes will be posted on the website and communicated to customers. You are deemed to have accepted the terms of this policy on your first use of this website following the alterations.
CONTACTING US
If you have any questions about our Privacy Policy or if you want to know more about the information we have collected from you please email hello@thepresenttree.com. You can also correct any factual errors in that information or request we remove your details from any list under our control.
